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Official Policy Document • Effective October 31, 2026

Privacy Policy & Data Governance

At Strackit, protecting corporate data integrity and individual employee privacy is our foundational principle. This policy explains how Strackit CRM collects, processes, and safeguards information across our web platform (sales.strackit.com) and mobile tele-sales applications.

Dual-SIM Privacy GuardAES-256 Storage EncryptionDPDP & GDPR Aligned

1Introduction & Overview

Welcome to Strackit CRM (operated by Strackit Technologies Private Limited, “Strackit”, “we”, “us”, or “our”). We provide high-performance Customer Relationship Management software specifically tailored for inside tele-sales representatives, field sales teams, and commercial operations.

This Privacy Policy applies to all individuals who interact with our platform, including business account administrators, tele-sales executives, field representatives, and contacts stored in your organization’s sales database.

Enterprise B2B Context

Strackit CRM serves as a Data Processor / Service Provider on behalf of your employer or commercial organization (the Data Controller). If you are using Strackit CRM via your company account, your company administrator governs your account credentials, assignment of leads, and data retention settings.

2Information We Collect

To deliver real-time lead updates, accurate tele-sales logging, and field verification, we collect the following categories of data:

Account & User Profile

Name, corporate email, mobile number, assigned role, shop/tenant identifier, hashed credentials, and authentication session tokens.

Lead & Customer Records

Customer business name, primary contact person, phone numbers, email, addresses, remarks, sales pipeline stage, and follow-up dates.

Tele-Sales Call Logs

Call timestamp, duration, incoming/outgoing direction, matched lead ID, and call disposition notes on the configured Office SIM.

Device & Telemetry

Device model, Android OS version, application build version, network state, battery optimization status, and crash analytics.

3Tele-Sales & Dual-SIM Privacy Architecture

Modern tele-sales executives frequently operate multi-SIM Android devices that combine personal lines and company lines. Strackit has engineered a strict hardware-level SIM isolation mechanism to guarantee that your personal life remains entirely private.

Our Zero-Personal-Tracking Guarantee

During initial setup, you select which physical or eSIM is designated as the Office SIM. The Strackit mobile app matches each incoming and outgoing call against that specific SIM subscription ID:

  • •Office SIM Call: Tracked, matched against active leads, synced to sales dashboard, and logged with call duration.
  • •Personal SIM Call: Instantly and permanently ignored in memory. Never sent to any server, never recorded, never logged in CRM.
  • •SIM Identifier Privacy: Your device SIM serial or IMSI numbers are kept on device storage and never transmitted to our cloud backend.

4Call Audio & Conversation Recording

Where enabled by your organization (under specialized enterprise builds compliant with applicable local recording regulations), call audio recordings may be captured for business tele-sales calls:

Purpose of Recording

Recordings are processed strictly for tele-sales quality assurance, dispute verification, deal closure documentation, and automated speech-to-text summaries.

Encrypted Cloud Storage

Audio files are uploaded via TLS 1.3 to private Amazon Web Services (AWS S3) buckets secured with server-side encryption (SSE-S3 / AES-256). Public access to audio buckets is strictly blocked.

Role-Based Playback Access

Only authorized shop managers, quality evaluators, and the caller have playback access through short-lived presigned URLs.

5Field Sales & Location Data

For sales executives operating in the field, Strackit uses location services to facilitate field productivity:

  • ✓
    Field Visit Check-In: When submitting a client visit log or customer interaction report, your device coordinates (latitude, longitude) verify your physical presence.
  • ✓
    Nearest Lead Route Optimization: When you open the Maps tab, nearby prospects are sorted by proximity to assist route planning.
  • ✓
    No Constant 24/7 Spy Tracking: Strackit CRM does not continuously monitor or log your real-time path when the app is inactive or outside working hours. Location requests are bound to active user events.

6How We Use Information

We use collected information solely for legitimate enterprise operations:

  • • Synchronizing customer directory & tele-sales notes
  • • Generating daily call metrics & conversion analytics
  • • Enabling automated follow-up calendar alerts
  • • Verifying field sales visits and attendance
  • • Preventing fraudulent activity & unauthorized access
  • • Providing customer support and troubleshooting
🚫
We Never Sell Your Data: Strackit does not monetize, sell, or rent your corporate leads, customer directories, or employee call logs to third-party ad networks or data brokers.

7Storage, Security & Sharing

All data processed by Strackit is held in secure tier-4 data centers with enterprise-grade defensive protocols:

Encryption In Transit & At Rest

Network communications between the web CRM, mobile apps, and servers are enforced via HTTPS / TLS 1.3. Server databases and object stores apply AES-256 disk encryption.

Multi-Tenant Tenant Isolation

Customer data is isolated strictly by organization (`shop_id`). Representatives and admins of one organization cannot access, query, or infer data from another.

Trusted Sub-Processors

We partner with select infrastructure providers bound by strict confidentiality and data processing agreements:

  • • Amazon Web Services (AWS): Cloud object storage and computing infrastructure.
  • • Google Play & Apple: Mobile app distribution and update delivery.

8Data Retention & Deletion

We retain your business data for as long as your organization maintains an active subscription with Strackit CRM, or as required by applicable tax, commercial, and telecommunications record retention laws.

Upon account termination or explicit deletion request by an authorized administrator:

  • Call logs, notes, and leads are purged or irreversibly anonymized within 60 days.
  • Audio recordings in cloud storage buckets are permanently removed.
  • Local mobile caches are erased immediately upon user sign-out.

9Your Rights & Choices

Depending on your geographic jurisdiction (such as under the Digital Personal Data Protection Act (DPDPA), GDPR, or CCPA), you may be entitled to:

Right to Access:Request a copy of the personal data we hold concerning you.
Right to Rectification:Correct inaccurate or incomplete lead, customer, or profile entries.
Right to Erasure:Request removal of your user account upon departure from the organization.
SIM Reconfiguration:Change or disable your office SIM tracking at any time inside app Settings.

10Regulatory Compliance

Strackit maintains compliance with applicable global and regional data protection frameworks:

  • •India Digital Personal Data Protection Act (DPDP Act, 2023): Strict consent handling, purpose limitation, and grievance redressal channels.
  • •General Data Protection Regulation (GDPR, EU 2016/679): Standard Contractual Clauses (SCCs) for cross-border data processing where applicable.
  • •Children’s Privacy: Our services are enterprise tools intended exclusively for professionals aged 18 and older. We do not knowingly collect personal data from minors.

11Contact & Grievance Officer

If you have questions, feedback, or grievance requests concerning this Privacy Policy, please contact our designated Privacy Office:

Strackit Technologies Private Limited

Attention: Data Protection & Privacy Officer

Email: privacy@strackit.com or support@strackit.com

Platform Portal: https://sales.strackit.com

Response Timeline: We review and respond to verified privacy inquiries within 7 business days.

Last Updated: October 31, 2026 • Version 2.4.0